Frequently Asked Questions
No membership is required to order from Profound Deals. You will need to register for an account on our site to place orders. Creating an account will also allow you to receive notifications on processed orders and enable you to receive shipment notifications.
To reset your password, click here. For additional assistance, please call one of our Customer Care representatives at 732-626-5200.
You must have an active account and be logged on in order to save items to your cart. If you are logged into your account and add items to your cart, they may remain there for up to six months.
You can change your account information by clicking on “My Account” and updating your information at any time when you are logged into the site.
The average delivery time is 7-14 days from the date on which you place your order. If orders are traveling from more than one shipping point or if the shipment is over 500 lbs., the delivery time may be longer. For the most accurate ETA for your order, please call a Customer Care representative at 732-626-5200 or email email@example.com.
We do not have a minimum order requirement; however, most of our items are sold by the case, and we are unable to break most case packs. For example, if we sell a case of 500 shirts, we may not be able to split the case to ship only 250 shirts. If you have a custom order amount or questions about case packs, please contact a Customer Care representative at 732-626-5200.
It is always our goal to fulfill 100% of customer orders, but, in the event an item you've ordered is out of stock or discontinued, we will contact you to offer a substitute option. If the product has been backordered, we will let you know how long it will take to come back into stock, and it will be your choice to either cancel the order or keep it open.[accordion-item_inner title="Are the pictures on your website the exact items I am ordering?"] [/accordion-item_inner]
We strive to provide accurate images of all products sold on our site. In rare instances, there may be slight differences between the images and the actual product. This may be due to color availability, or the photo may feature a single item when several sizes may be available. Please refer to our product descriptions for further information on colors, sizes and styles.
The Profound Deals Customer Care Team is available Monday through Friday from 9:00 AM EST to 5:00 PM EST. They can be reached at 732-626-5200 or by email at firstname.lastname@example.org.
If your order has been prepared for shipment or is in transit, you may not be able to cancel it. Please call our Customer Care Team at 732-626-5200 or email email@example.com for further information.
We do not offer any printed catalogs. Our Customer Care Team is always available to help guide you through the site and make product selections specific to your needs. They can be contacted by calling 732-626-5200 or by emailing firstname.lastname@example.org.
If you need to update the shipping address on an order that has been placed, please call our Customer Care Team at 732-626-5200 for immediate assistance.
If you need to update an order that has already been placed, please call our Customer Care Team at 732-626-5200. If you are changing the shipping address and the order has already shipped, you may be responsible for any reroute costs that occur.
If you receive an error message while placing an order, please contact the Customer Care Team at 732-626-5200.
Our global search bar allows you to browse for products by typing in a keyword. If you are having trouble getting the search results you want or there is a product that does not appear to be available on our website, please contact a Customer Care representative at 732-626-5200. We may be able to locate a warehouse or vendor that could source the product.
Since we ship by the case and pull inventory from multiple warehouses, we do not offer expedited shipping online. If you have a deadline that you must meet, please call our Customer Care Team at 732-626-5200 or email email@example.com so we can review all of your options prior to ordering.
Our standard order processing time is 24-48 hours after order confirmation. The time may vary depending on the order volume. If you need additional clarification, please contact our Customer Care Team at 732-626-5200 or by emailing firstname.lastname@example.org.
We accept American Express, Mastercard, Visa, Discover, Debit Cards and PayPal. We also accept prepaid orders by wire transfer, cashier's check or money orders drawn on a U.S. bank and payable in U.S. currency. We do accept business, personal checks and electronic checks, but be aware that paying with these methods can delay your order up to fourteen (14) days because these funds will need to clear our account prior to releasing your order.
We do not extend payment terms.
Once your transaction is complete, you will receive a receipt by email. Invoices are populated post-order once the product has shipped. You can request a copy from a Customer Care representative or download and print a copy from your account online.
We offer 30 days return with no restocking fees. Returned items should be unused, unopened, and in the original package. In case wrong item is delivered to you, we will pay the return shipping. In case the item delivered to you was correct, you will pay the return shipping. For more information please contact our customer care representative at 732-626-5200 or email@example.com
Orders have a fixed ship rate of $30 per case. If you order a pallet, minimum 20-30 cases, shipping will be FREE. Call 732-626-5200 for shipping rates on orders to destinations outside the contiguous 48 United States.
Once your order is processed, you will receive a shipping notification via email. You can also check the status of your order online under your Order History if you are logged in to your account.
Yes, but additional rates may apply.
We partner with FedEx Cross Border (formerly Bongo International) for international shipping needs. This allows us to ship to over 100 countries and take advantage of their fast, reliable shipping network. All international shipping costs are calculated by FedEx Cross Border and based on the items you are purchasing, your chosen shipping method, and your shipping destination. For further assistance, please contact our Customer Care Team at 732-626-5200 or by emailing firstname.lastname@example.org.
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